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Frequently Asked Questions

Find answers to the most commonly asked questions about CollabOps. Can't find what you're looking for? Feel free to reach out to our community.

🚀 Getting Started​

What is CollabOps?​

CollabOps is a comprehensive team collaboration and operations platform designed to streamline workflow management, enhance team communication, and automate repetitive tasks. It combines project management, real-time collaboration, and automation tools in one integrated solution.

How much does CollabOps cost?​

We offer several pricing options:

  • Free Plan: Up to 5 team members with basic features
  • Pro Plan: $12/user/month with advanced features and integrations
  • Enterprise Plan: Custom pricing with dedicated support and advanced security

Visit collabops.ai/pricing for detailed pricing information.

Can I try CollabOps for free?​

Yes! We offer a 14-day free trial of our Pro plan with no credit card required. You can also use our Free plan indefinitely for small teams.

How do I get started?​

  1. Sign up at collabops.ai
  2. Complete the onboarding process
  3. Invite your team members
  4. Create your first project
  5. Start collaborating!

Check our Getting Started Guide for detailed instructions.

👥 Account & Team Management​

How do I invite team members?​

Navigate to Team Settings → Members and click "Invite Members". You can invite via:

  • Email addresses (individual or bulk)
  • Shareable invite links
  • Domain-based auto-join (Enterprise plan)

Can I change my plan later?​

Yes, you can upgrade or downgrade your plan anytime from Settings → Billing. Changes take effect immediately, and we'll prorate any charges.

How do I transfer ownership of a workspace?​

Only workspace owners can transfer ownership:

  1. Go to Settings → General
  2. Click "Transfer Ownership"
  3. Select the new owner from your team
  4. Confirm the transfer

What happens if I cancel my subscription?​

  • Immediate access: You keep full access until your billing period ends
  • Data retention: Your data is kept for 90 days after cancellation
  • Downgrade option: You can downgrade to the free plan instead of canceling

🔧 Technical Questions​

What browsers does CollabOps support?​

CollabOps works on all modern browsers:

  • Chrome 90+ (recommended)
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Is my data secure?​

Yes, security is our top priority:

  • Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Compliance: SOC 2 Type II, GDPR, and CCPA compliant
  • Infrastructure: Hosted on AWS with 99.9% uptime SLA
  • Access controls: Role-based permissions and two-factor authentication

Can I export my data?​

Yes, you can export all your data:

  • Individual export: Export specific projects or data types
  • Bulk export: Export entire workspace data
  • Formats: JSON, CSV, or PDF formats available
  • API access: Programmatic export via our API

Does CollabOps work offline?​

CollabOps requires an internet connection for real-time collaboration features. However:

  • Cached data: Recently viewed content is cached for brief offline viewing
  • Sync on reconnect: Changes sync automatically when connection is restored
  • Mobile apps: Offer limited offline functionality (coming soon)

🔗 Integrations & API​

What integrations are available?​

CollabOps integrates with 100+ popular tools:

Development: GitHub, GitLab, Bitbucket, Jira, Azure DevOps
Communication: Slack, Microsoft Teams, Discord, Zoom
Productivity: Google Workspace, Microsoft 365, Notion, Trello
Design: Figma, Adobe Creative Cloud, Sketch
Marketing: HubSpot, Mailchimp, Google Analytics

Can I build custom integrations?​

Yes! We provide:

  • REST API: Full-featured API for custom integrations
  • Webhooks: Real-time event notifications
  • GraphQL: Flexible data querying
  • SDKs: Official libraries for JavaScript, Python, and Go

See our API Documentation for details.

Is there a mobile app?​

Mobile apps are currently in development:

  • iOS app: Beta available (join waitlist)
  • Android app: Coming Q2 2024
  • PWA: Progressive web app works well on mobile browsers

🏢 Self-Hosting & Enterprise​

Can I host CollabOps on my own servers?​

Yes! We offer self-hosting options:

  • Docker: Single-server deployment
  • Kubernetes: Scalable cluster deployment with Helm charts
  • Enterprise support: Dedicated support for self-hosted installations

Check our Self-Hosting Guide for instructions.

What are the system requirements for self-hosting?​

Minimum requirements:

  • CPU: 2 cores
  • RAM: 4GB
  • Storage: 20GB SSD
  • OS: Linux, Docker support

Recommended for production:

  • CPU: 4+ cores
  • RAM: 8GB+
  • Storage: 50GB+ SSD
  • Database: PostgreSQL 12+
  • Cache: Redis 6+

Do you offer on-premise support?​

Yes, our Enterprise plan includes:

  • Dedicated support: 24/7 priority support
  • Implementation assistance: Help with deployment and configuration
  • Training: Team training and onboarding
  • Custom features: Tailored functionality for your needs

📊 Features & Functionality​

Can I customize workflows?​

Absolutely! CollabOps offers extensive customization:

  • Custom fields: Add fields specific to your workflow
  • Automation rules: Create triggers and actions
  • Templates: Save and reuse project templates
  • Custom statuses: Define your own task and project statuses

How does real-time collaboration work?​

Our real-time features include:

  • Live editing: Multiple users editing simultaneously
  • Instant notifications: Real-time updates and mentions
  • Presence indicators: See who's online and working
  • Conflict resolution: Automatic merge of simultaneous changes

Can I track time and generate reports?​

Yes, CollabOps includes powerful analytics:

  • Time tracking: Built-in time tracking with start/stop timers
  • Custom reports: Create reports with your metrics
  • Export options: Export reports to PDF, Excel, or CSV
  • Dashboard widgets: Visualize data with charts and graphs

Is there a limit on file uploads?​

File limits depend on your plan:

  • Free: 5GB total storage, 100MB per file
  • Pro: 100GB total storage, 1GB per file
  • Enterprise: Unlimited storage, 5GB per file

Supported formats: All common file types including documents, images, videos, and archives.

🚨 Troubleshooting​

I can't log in to my account​

Try these steps:

  1. Check credentials: Verify email and password
  2. Reset password: Use "Forgot Password" link
  3. Clear cache: Clear browser cache and cookies
  4. Different browser: Try logging in from another browser
  5. Contact support: If issues persist, contact our support team

Notifications aren't working​

Common solutions:

  1. Browser permissions: Check notification permissions in your browser
  2. Email settings: Verify email preferences in Settings → Notifications
  3. Spam folder: Check if emails are going to spam
  4. Firewall: Ensure your firewall allows notifications

Files won't upload​

Check these potential issues:

  • File size: Ensure file is within size limits for your plan
  • File type: Verify file type is supported
  • Internet connection: Check your connection stability
  • Browser: Try uploading from a different browser
  • Storage limit: Check if you've reached your storage limit

Performance is slow​

Try these optimization steps:

  1. Close tabs: Close unnecessary browser tabs
  2. Clear cache: Clear browser cache and data
  3. Check internet: Test your internet connection speed
  4. Disable extensions: Temporarily disable browser extensions
  5. Update browser: Ensure you're using the latest browser version

📞 Getting Help​

How can I contact support?​

Multiple ways to get help:

What are your support hours?​

  • Community support: 24/7 via GitHub Discussions
  • Email support: Monday-Friday, 9 AM - 6 PM PST
  • Live chat: Monday-Friday, 9 AM - 5 PM PST
  • Enterprise support: 24/7 for critical issues

How do I report a bug?​

  1. GitHub Issues: Report bugs on GitHub
  2. In-app reporting: Use the "Report Bug" button in settings
  3. Email: Send details to bugs@collabops.ai

Include:

  • Steps to reproduce
  • Expected vs actual behavior
  • Browser and version
  • Screenshots if applicable

Can I request new features?​

Yes! We love feature requests:

Still have questions?​

If you can't find the answer you're looking for:

We're here to help you succeed with CollabOps!